Customer Returns

Reasons for returns:

• 34% say, "Wrong size, fit or color"
• 21% say, "Item was damaged"
• 14% say, "Item was not as described"
• 10% say, "Disliked item"
• 9% say, "Changed mind"
• 5% say, "Didn't arrive in time/late"
• 4% say, "Intended to return when purchased"

Source: Navar Consumer Reports 2019 - The State of Returns, What Today's Shoppers Expect